Cancellations and Returns (Refunds and Exchanges)
■Cancellation due to customer's convenience (before shipment of products)
Pre-delivery cancellations can be canceled for any reason or not.
※ Please note that we usually ship within 1-3 days.
* Cancellations by phone will be accepted during business hours.
Return amount
The full payment will be refunded.
※ Credit card payment, we will cancel the request in our store. For more information, please contact your card company.
* Details (breakdown) of the refund amount will be announced by e-mail at a later date.
■Refunds at your convenience
Refunds will be made if the following conditions are true:
Terms and conditions
In principle, only unused products will be contacted by phone or e-mail within the corresponding period. In that case, please return the accessories (tags, bags, boxes, etc.) of the goods you sent together.
Available period
If you contact us within 7 days after the arrival of the product
Return amount
The amount excluding fees, etc. will be refunded from the invoiced amount. We will contact you separately regarding the refund amount.
Return shipping
Customer burden
remarks
Please contact us by phone or email to request a refund.
■Exchange at your convenience
If the following conditions are true, we will exchange products, etc.
Terms and conditions
In principle, only unused products will be contacted by phone or e-mail within the corresponding period. In that case, please return the accessories (tags, bags, boxes, etc.) of the goods you sent together.
Available period
If you contact us within 7 days after the arrival of the product
Return shipping
Customer burden
Re-shipping
Customer burden
remarks
It may not be possible to respond to the exchange, such as impossible to arrange the same product. In that case, please understand the refund.
■Refunds due to defects in products, etc.
Refunds will be made if the following conditions are true:
Terms and conditions
In principle, only unused products will be contacted by phone or e-mail within the corresponding period.
Available period
If you contact us within 7 days after the arrival of the product
Return amount
Full product price
Return shipping
Store burden
remarks
Please contact us by phone or email to request a refund.
■Replacement due to defects in products, etc.
If the following conditions are true, we will exchange products, etc.
Terms and conditions
In principle, only unused products will be contacted by phone or e-mail within the corresponding period.
Available period
If you contact us within 7 days after the arrival of the product
Return shipping
Store burden
Re-shipping
Store burden
remarks
It may not be possible to respond to the exchange, such as impossible to arrange the same product. In that case, please understand the refund.
■Contact information for cancellations, refunds and exchanges
telephone number
0782711931
email
「Contact formPlease contact us.
■Return address
Zip code
6510084
address
603 Kasabella International Plaza Building, 1-1-18 Isobe-do, Chuo-ku, Kobe City, Hyogo Prefecture
telephone number
0782711931
Fax number
0782711930
■Notes on cancellations, refunds, and exchanges
* We cannot accept returns or exchanges in the following cases.
・ Sale products, reserved products, lucky bags
・ Products displayed as "Non-returnable or non-exchangeable" on the product detail page
・ Products that have passed more than 7 days after the arrival of the product
・ Products that have been used once
・ Products that have been redoed, washed or cleaned
・ Products with odor adhesion, dirt, and skin under the customer
Products with lost product tags
・ Products that have lost or damaged packages (bags, boxes, etc.)
Products purchased at the store
・ Of the products that were bought on the Internet,
We do not accept inquiries at stores or returns, exchanges, or refunds.
【Notes on returns and exchanges】
・Please be sure to contact us by phone or e-mail if you wish to return or exchange. After the procedure, we will guide you about returns and exchanges from here. If you do not contact us by phone or e-mail, and if you return it, we will not be able to accept returns or exchanges.
・ Please be sure to keep the delivery slip until the refund is completed. Please refrain from returning delivery methods such as regular mail that do not leave any reservations for delivery slips in order to prevent trouble.
・ In the case of "A product different from the ordered product has arrived" or "There is a defect or damage in the product", we will bear the postage at the time of return. Please return the product by cash on bed. As with the above, we will bear the recurrent postage for replacement. If there is no product to be exchanged, it will be a return procedure only.
・ In the case of returns and exchanges that are judged to be convenient for customers other than the above, the customer will be responsible for the postage at the time of return. If you return it by postage cash on delivery, we will refund it by deducting 1,000 yen uniformly. Regarding replacement, as above, recurring shipping costs will be borne by the customer. (Even if the product price is 10,000 yen or more, you will be borne.) ）
・ In the case of a refund for your convenience, you will also be charged a collect on hand fee at the time of order, a post payment fee, and a bank transfer fee at the time of refund.